Help Center
How can we help you?
Find quick answers about your subscription, charges, orders, and the use of Okinami. If you still need help after reviewing this page, write to us at support@tryokinami.com.
Frequently Asked Questions
Subscription and charges
6 questions
1.1How does the subscription work?
If you choose "Subscribe and save 20%", you receive your order automatically every month, every 2 months, or every 3 months, depending on the frequency you choose.
Each subscription order has a 20% discount on the regular price shown on the site on the charge date. The renewal includes the same product and the same quantity as your first subscription order, unless you modify it.
1.2When will my next charge be made?
The charge is made automatically on each renewal date, depending on the chosen frequency.
We send you a reminder email at least 3 days before each charge, with the amount and the date. You can also check it in My subscriptions.
1.3How can I manage my subscription?
From My subscriptions you can, at any time and free of charge:
- pause your subscription;
- skip a shipment;
- cancel.
Always log in with the same email address you used for your purchase.
1.4How do I cancel my subscription?
You can cancel it from My subscriptions or by writing to support@tryokinami.com with the subject "Cancel".
For it to affect the next charge, do it before the renewal date. There is no minimum commitment or penalty. Keep in mind that a refund does not automatically cancel the subscription.
1.5Why did I receive a charge or an order I don't remember?
If you chose the subscription option in your purchase, your plan automatically renews according to the selected frequency, without you having to place a new order.
Review your plan and your next date in My subscriptions. If you still don't recognize the charge, write to us at support@tryokinami.com with your order number.
1.6What happens if a charge for my subscription fails?
We will notify you by email and try again. If the payment still does not complete, the subscription may be paused until you update your payment method.
Frequently Asked Questions
Orders and shipping
6 questions
2.1Which countries do you ship to?
Currently we ship only to Spain.
2.2How long does it take for my order to arrive?
We prepare orders in 1 to 3 business days. From the warehouse, the estimated time is 5 to 7 business days with standard shipping and 3 to 5 business days with express shipping.
The times are estimates and may be affected by the carrier, the weather, or customs.
2.3How much does shipping cost?
- Standard shipping: free on all packs, with no minimum amount.
- Express shipping: €7.95 for the first shipment.
- Shipping with reshipment guarantee: €9.95 for the first shipment (reshipment for loss, theft, or damage).
For subscriptions, the recurring shipping method is the one indicated at checkout and in your subscription confirmation.
2.4Where is my order and how do I track it?
When we ship your order, you receive an email with your tracking number. You can also check it in Track my order.
If it only shows "shipping information received", it does not yet confirm the pickup by the carrier. If you don't find the email, check spam or promotions.
2.5I got the address wrong, what do I do?
Write to us at support@tryokinami.com within the next 12 hours after your purchase, with your order number and the correct address.
2.6Do I have to pay customs or taxes?
Applicable taxes and duties are shown or calculated at checkout whenever possible. You should not pay additional charges upon delivery; if they are charged to you, write to us before paying them.
Frequently Asked Questions
Product use
3 questions
3.1What is Okinami?
Okinami is a dietary supplement in soft capsules. Each package contains 90 soft capsules.
3.2How do you take it?
Follow the instructions on the label and do not exceed the recommended daily dose. Dietary supplements should not be used as a substitute for a varied and balanced diet or a healthy lifestyle.
3.3Who should not take it?
It is not recommended during pregnancy or breastfeeding, nor for minors under 18 years of age. Wormwood should not be taken for prolonged periods.
If you take medications (including glucose medications or anticoagulants) or have any medical condition, consult your doctor before using it.
Frequently Asked Questions
Ingredients
2 questions
4.1What ingredients does it contain?
Wormwood, black walnut shell, cloves, pumpkin seed, garlic, and oregano, among other botanical ingredients. See the full list of ingredients on the label.
4.2Is Okinami a medication?
No. Okinami is a dietary supplement. It is not intended to diagnose, treat, cure, or prevent any disease. The information on the site is for informational purposes only and does not constitute medical advice. Results may vary.
Frequently Asked Questions
Returns and refunds
4 questions
5.1What guarantee do you offer?
You have a 30-day money-back guarantee from the delivery date: if you are not satisfied, we will refund the amount of that order, even if the package is empty. You do not need to return the product.
In addition, you retain your 14-day right of withdrawal. The guarantee is limited to one request per customer or household for the same product.
5.2How do I request a refund?
Write to support@tryokinami.com with your order number and the email address used for the purchase. We will confirm your request within 2 business days, and the refund will be issued to the original payment method within 5 to 10 business days (your bank may take a few more days).
5.3My order arrived damaged or incorrect, what do I do?
Write to us within 30 days after delivery with your order number and a photo. We will send you a free replacement or refund the full amount, including shipping.
5.4My package is not moving or I didn't receive it
If the tracking does not show movement for 10 business days, or it shows as delivered and you did not receive it, write to us at support@tryokinami.com. We will help you locate it or send you a replacement.
Still have questions?
We are here to help you
Write to us with your order number. We respond to all emails within a maximum of 24 hours.